Lumiverse Resin FAQs - Frequently Asked Questions

• Est. 2019

What started as a small passion project in a cramped home studio has grown into a global community of collectors. Every Lumiverse piece still carries that same spark — the moment a glowing scene first came to life in resin.

• Crafted by Hand, Perfected by Time

No molds, no shortcuts. Each lamp is hand-poured, hand-carved, and hand-painted by a dedicated artisan — often taking days to perfect a single piece. The result isn't just a light source; it's a small sculpture that happens to glow.

• 50,000+ Lamps Crafted, 15,000+ Stories Shared

From first-time collectors to lifelong fans, tens of thousands of people now have a piece of their favorite universe sitting on their shelf. Every order we ship carries a little bit of that story forward.

Every Detail Matters

Excellence is in the Details

Founder of Lumiverse

Let customers speak for us

768Reviews on Shopify

4.7

Don't take our word for it

This is a high quality product. Shipping took a lot longer than expected, but they were kind and did give me updates themselves. This was an amazing gift to give to my boyfriend. We have it sitting on our TV stand in the living room. The lights add a new dimension to it! We love it.

Crystal

smaller than I anticipated (my fault though for not looking at dimensions, not sellers fault at all) but great item overall! super excited to give it to my boyfriend for his birthday I think he’ll love it!

Marina

I live in Canada, so there were some shipping issues, but that definitely wasn’t a seller thing. They were incredibly helpful for all the problems I ran into and it only took a few hours for them to reply and resolve issue.

Daniel

It's really well made, I love it. I think my brother in law will love his present. The artist wrote me a few days after I ordered to warn me that it would take awhile to make. Which I expected and told them as such. Thank you for all your hard work in making this for me.

Brittney

Purchased for my horror fanatic brother’s man cave. It looks just as badass and detailed as it does in the photos. Amazing quality, he freaked when he saw it!

Chastity

I wasn't expecting much but this item really exceeded my expectations! Just WOW! Lumiverse did an incredible job and his communication was excellent! I highly recommend this!

Brittney

The seller kept me posted on the progress while the lamp was being made. It came out better than I expected.

Andrew

Great product would recommend to anyone. Very impressive and a great gift idea

Sam

Frequently Asked Questions

You have questions? We're here to help.

1. Can I edit or cancel an order after it has been placed? + −

Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at lumiverseresinstudio@gmail.com

2. How long will it take to receive my order? + −

Estimate shipping date varies depending on each product. We process orders on business days, which are Monday through Friday, Eastern Standard-Times. The majority of orders are produced and shipped within 7 - 10 business days. The processing time for custom orders such as Pokemon keycaps, lamps is 3 – 4 weeks. Shipping takes over 8 - 20 days on average, depending on your location.

3. What shipping options are available? + −

The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail (the EU, UK, Canada, and other countries).

4. How can I track my order? + −

When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status. To track an item, go to Tracking order page and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at lumiverseresinstudio@gmail.com

5. How should I proceed if the product arrives damaged or broken? + −

In the unfortunate event of a damaged or broken product upon delivery, kindly inform us, and we will promptly arrange for a replacement. A new tracking number will be provided for your reference.

6. What if I haven't received my order by the estimated delivery date? + −

If your order has not arrived by the estimated delivery date, please contact our customer support. We will investigate the matter and provide you with the necessary information and updates on your order status.