Last updated: October 3, 2026

At Lumiverse Resin, every product is carefully handcrafted and prepared individually before being shipped to you. Because our products are handmade, production and delivery may take longer than standard mass-produced products.

1. Processing & Production Time

Each Lumiverse Resin product is carefully handcrafted, assembled, finished, and inspected before shipment.

Our standard processing time is approximately:

5–9 business days (Monday–Friday)

This processing time allows us to complete the handmade production process and carefully check your order before it leaves our studio.

For custom orders, personalized products, large orders, or products requiring additional preparation, production may take longer.

If your order requires additional production time, we will do our best to keep you informed.

2. Shipping Time

Once your order has been completed and dispatched, the estimated delivery time is generally:

8–14 business days (Monday–Friday)

Delivery times may vary depending on your destination, local customs procedures, shipping carrier conditions, and other circumstances outside our control.

The estimated delivery time does not include the production time required to make your product.

3. Estimated Total Delivery Time

For standard orders, the estimated total time from order placement to delivery is approximately:

13–23 business days

This estimate consists of:

• Production: 5–9 business days

• Shipping: 8–14 business days

These are estimates rather than guaranteed delivery dates.

Some orders may arrive earlier, while others may require additional time depending on the destination and circumstances during transportation.

4. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking information to follow the progress of your shipment through the relevant shipping carrier.

Please allow some time for tracking information to become active after your package has been dispatched.

5. Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

We are not responsible for delays, additional shipping costs, or failed deliveries caused by:

• Incorrect addresses

• Incomplete addresses

• Incorrect postal codes

• Missing apartment or unit numbers

• Incorrect contact information

• Failure to respond to delivery attempts

If you notice that your shipping information is incorrect, please contact us as soon as possible.

We will do our best to update the address before your order is shipped, but we cannot guarantee that changes will be possible after production or shipment has begun.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

Lumiverse Resin does not control customs processing times or customs decisions.

Customers are responsible for complying with the import requirements of their country.

7. Shipping Delays

While we do our best to meet our estimated production and delivery times, shipping delays can occasionally occur.

Delays may be caused by:

• Shipping carrier issues

• Customs processing

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• High shipping volumes

• Government restrictions

• Incorrect or incomplete shipping information

• Other circumstances beyond our reasonable control

Estimated delivery times are therefore not guaranteed.

8. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check:

• Around your delivery address

• With household members

• With neighbors

• With your local carrier

• At any designated pickup location

If you still cannot locate your package, please contact us at:

Email: lumiverseresinstudio@gmail.com
WhatsApp: +84876299935

We will do our best to assist you in contacting the shipping carrier and investigating the shipment.

9. Damaged Packages

If your package arrives visibly damaged, please take clear photographs or videos of:

• The outer packaging

• Any damage to the packaging

• The product

• The shipping label

Please contact us as soon as possible after delivery.

This documentation helps us investigate the issue with the shipping carrier and determine the appropriate solution.

For damaged or defective products, please also refer to our Refund & Return Policy.

10. Multiple Items in One Order

If you purchase multiple products in the same order, we may ship them together or separately depending on production requirements, product availability, package size, and shipping arrangements.

If products are shipped separately, you may receive more than one tracking number.

11. Made-to-Order & Custom Products

Some Lumiverse Resin products may be made specifically after an order is placed.

Because these products require individual production, the processing time may be longer than standard ready-to-ship products.

For custom or personalized orders, we may contact you if additional information or confirmation is required before production begins.

Production cannot always begin until all necessary details have been confirmed.

12. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will attempt to update your shipping information if the order has not yet been shipped.

Once the package has been handed over to the shipping carrier, we may not be able to change the delivery address.

Additional shipping charges caused by an approved address change may be the customer's responsibility.

13. Delivery Estimates

All delivery estimates provided on our website are estimates only.

The actual delivery time may vary depending on your location, shipping carrier, customs processing, and other circumstances.

We appreciate your patience because every Lumiverse Resin piece is carefully handcrafted and inspected before shipment.

14. Contact Us

If you have any questions about your order or shipment, please contact us:

Lumiverse Resin
Email: lumiverseresinstudio@gmail.com
WhatsApp: +84876299935
Website: lumiverseresin.com