Privacy policy
Last updated: October 3, 2026
At Lumiverse Resin, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our Services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from lumiverseresin.com.
1. Information We Collect
When you use our website or place an order, we may collect certain personal information that you provide to us.
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order information
- Products purchased
- Communications with our customer support
- Information you provide when requesting a return, refund, replacement, or repair
We may also automatically collect certain information when you browse our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages you visit
- Products you view
- Referring websites
- Date and time of your visit
- Information about how you interact with our website
2. How We Use Your Information
We use the information we collect to provide, operate, and improve our Services.
This may include using your information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Handle returns, refunds, replacements, and repairs
- Communicate with you about your orders
- Improve our products and website
- Prevent fraud and unauthorized transactions
- Maintain the security of our website
- Understand how customers use our website
- Provide personalized shopping experiences
- Send marketing communications where permitted by applicable law
- Improve our advertising and marketing activities
We may also use information in aggregated or de-identified form for analytical and business purposes.
3. Cookies and Similar Technologies
Like many online stores, Lumiverse Resin uses cookies and similar technologies to help operate our website and improve your shopping experience.
Cookies may be used to:
- Remember items in your shopping cart
- Remember your preferences
- Keep you signed in
- Understand how visitors use our website
- Measure website performance
- Analyze traffic
- Improve our products and Services
- Provide relevant advertising
Some cookies may be placed by third-party service providers that help us operate our website, analyze traffic, process payments, or provide advertising services.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
4. Shopify
Our online store is powered by Shopify, which provides the technology that allows us to offer our products and Services to you.
When you use our website, Shopify may collect and process certain information about your interaction with our store in order to provide and improve its services.
Information you submit through our website may be transmitted to or processed by Shopify and other service providers involved in operating our store.
5. Payment Information
When you make a purchase, your payment information is processed through our payment providers.
We generally do not directly store your complete credit or debit card number on our own servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
6. Sharing Your Information
We may share your personal information with trusted third parties when necessary to provide our Services.
These parties may include:
- Shopify
- Payment processors
- Shipping and delivery providers
- Website and hosting service providers
- Analytics providers
- Marketing and advertising partners
- Customer support providers
- Fraud prevention and security providers
We only share information when reasonably necessary for legitimate business purposes, to provide requested Services, to process your order, or as otherwise permitted or required by applicable law.
We do not sell your personal information for money.
However, certain privacy laws may define activities such as sharing information with advertising partners for targeted advertising as a "sale" or "sharing" of personal information. Depending on where you live, you may have rights regarding these activities.
7. Advertising and Analytics
We may work with third-party advertising and analytics providers to understand how visitors interact with our website and to help us improve our marketing.
These providers may use cookies, pixels, and similar technologies to collect information about your activity on our website and, where permitted, across other websites or services.
This information may be used to provide advertising that is more relevant to your interests and to measure the effectiveness of our advertising campaigns.
Depending on your location, you may have the right to opt out of certain forms of targeted advertising or sharing of personal information.
8. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your information is collected and used
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data-sharing activities
- Withdraw consent where processing is based on consent
To exercise an applicable privacy right, please contact us using the information provided below.
We may need to verify your identity before completing certain requests.
9. Marketing Communications
If you provide your email address and consent where required, we may send you information about:
- New products
- New collections
- Promotions
- Special offers
- Store updates
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
Transactional emails, such as order confirmations, shipping updates, and customer-service communications, may still be sent when necessary to fulfill your order or provide our Services.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Processing and fulfilling orders
- Customer service
- Accounting and business records
- Fraud prevention
- Resolving disputes
- Complying with legal and regulatory obligations
When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of your personal information.
12. Children's Privacy
Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
13. International Data Transfers
Because we work with Shopify and other service providers, your personal information may be processed or stored in countries other than the country in which you live.
These countries may have privacy laws that differ from those in your jurisdiction.
Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.
14. Third-Party Websites
Our website may contain links to third-party websites, services, or social media platforms.
If you click on a third-party link, you will be redirected to that third party's website.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:
Lumiverse Resin
Website: lumiverseresin.com
Email: lumiverseresinstudio@gmail.com
WhatsApp: +84876299935